Determine Needs or Wants#

Tools used:

  • empathy maps

  • personas

For Units 1 to 4#

In order to create a digital solution we must deeply understand our users and prioritize their needs. To achieve this we will use empathy maps and personas.

empathy_thumb

persona_thumb

Unit 1 subject matter covered:

  • analyse problems to identify the human need, want or opportunity that requires a new or re-imagined digital solution

  • analyse a given problem to identify the user perspective and user-experience requirements [QCAA, 2017]